![]() Next, we were told a cart would be available to hold our belongings until the room was ready. So people that did not have parties were in the line along with the parties. First of all the party lines are designated by balloons as opposed to a sign. The expectation was that we would have a party host that would lead us through the check-in process and show us where to go for the kids to play. When we arrived the check in process was so unorganized. THE ABSOLUTE WORST PLACE FOR A BIRTHDAY PARTY. Nitro Zone Management lacks communication, responsibility, decisiveness and empathy. I’m very disappointed with this manner and MANAGEMENT. As simple as it is to collect money from consumers, businesses need to take that unchanged energy to rectify problems or call their customers to listen to the concerns that are being voiced. As of today, Saturday Mano one from management have called my family member or myself to rectify this problem. He then stated that he would talk to his GM and have them call me back on Saturday February 23rd or on Monday February 25th the latest. He listened intensely and stated that he’s sorry that we went through this ordeal. He called back two days later and I explained him the situation. I called back and the Specialist did not answer his phone call. I received a call back three days later with a message on my voicemail. I then decided to call thereafter and left a message. Immediate my family wrote an email and phone the business, left a message and still have not received an email from management. Monday, February 18th, when my family arose A BIG RASH WAS ON HER FOREHEAD!!! Imagine hundreds of people re-using the same head scarfs with individual’s perspiration, and germs and this business thinks this is sanitary. Frankly, this is unsanitary and just uncleanly and nasty. ![]() As I observed two races, the same pattern continued. No rider at any point of time received new head scarfs. As the riders finished their race, they threw all of their head scarfs into the same bin with unused ones. While waiting in the designated area before participating, I noticed that all head scarfs that were placed on each person’s head before applying the helmet were all placed in one container. The icing on the cake was in the area of the Go Karts. While enjoying the experience with the kids, I noticed that first the bowling shoes were not cleaned properly and distributed to customers. The staff were courteous and assisted in every endeavor possible. My family and I chose Nitro Zone Norcross as a place to celebrate with our little one and her cousins for her birthday.
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